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FAQ’s

 

How long will my order take?

 

We aim to dispatch all orders within 2 days. However, depending on stock availability, this can sometimes take longer. All orders should be dispatched within 7 days at the very latest. If there is going to be a delay with your order you will be notified via the contact information you provided. Having said that, often orders are be dispatched the same day as the item is in stock.

 

 

What methods of payment are available?

 

We accept all major credit/debit cards – MasterCard/EuroCard/Visa/Delta/Electron/Discover/American Express and Maestro. Payments can also be made through a PayPal account. All payments are handled and dealt with by PayPal which is a safe and secure method of payment. Upon request, we can also accept a Bank transfer. If you would like to avail of this option, please contact us directly, using the Contact form.

 

 

Can I still pay if I don’t have a PayPal account?

 

Yes - you DO NOT have to have a PayPal account to purchase a product from Little Purple Giraffe. PayPal simply is a third party who deal with the transaction in a safe, secure environment. It means that we never see you payment/card details. At the checkout, simply select the Major Credit cards icon, or “Pay with a debit or credit card” option.

There is an option to create a free account with PayPal to make payments with us (and many other retailers) easier. This is optional and you do not have to create an account.

 

 

How much is shipping and delivery?

 

This very much depends on the products you are purchasing. “Snuggies and Burpies” are smaller and therefore cost less to post than “Snuggles and Cushions”. For this reason, we have divided the shipping and delivery costs into these 2 sections. All deliveries are will be made through Royal Mail. The current shipping costs are:

 

Snuggies and Burpies

 

UK Royal Mail - 1st Class - £1.75

UK Royal Mail – 2nd Class - £1.45

Multi-order (3+ items) - £3.50

Europe (including RoI) - £3.50

Rest of the world - £6.50

 

Snuggles and Cushions

 

UK Royal Mail - 1st Class - £6.00

Europe (including RoI) - £7.50

Rest of the world - £8.00

 

Please ensure that you choose the correct shipping and delivery at the checkout for the products you are purchasing. Failure to do so will result in a delay in your order as we will have to contact you about the correct shipping costs.

 

 

Can I return my product if I am not happy with it?

 

We are confident that you will be very happy with your purchase from Little Purple Giraffe. However, if for some reason you are not happy, please contact us within 7 days via the Contact form and we will aim to resolve your issue or give you your money back – whichever you would prefer. If you would like a refund, then we would kindly ask you to return the product to us at your own expense – as such we would recommend that you obtain proof of postage. Full refunds cannot be given after the 7-day period expires.

 

 

How can I get in contact with you?

 

At Little Purple Giraffe we love hearing from our customers. If you would like to get in contact or have a question/query regarding our products or an order placed, there are a number of ways in which you contact us:

 

(1) Using the Contact form in the Contact section of the website

(2) Directly using our e-mail address – info@littlepurplegiraffe.co.uk

(3) Through our Facebook page – Little Purple Giraffe  

 

 

I have seen a fabric on a different product, but it isn’t available on the product I want. Can I order it?

 

Stirctly speaking, the fabrics detailed on the website are the only fabrics available for each product. However, we always like to give our customers what they want, so if you have seen a fabric you like on a different product, but it is not available as an option on the product you want to purchase, then please contact us via the Contact form in the Contact section and we will get back to you asap with an answer.

 

 

Are your products safe?

 

Yes – our products are very safe for your little one…and you! Safety, and particularly the safety of children is a top priority of ours at Little Purple Giraffe so all products are checked and tested for safety. Our “Snuggies” have passed the strict CE guidelines for Toy Safety and are Certified and Approved with the CE Mark.

 

 

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