Terms and Conditions
The following Terms and Conditions apply to the use of www.littlepurplegiraffe.co.uk. By accessing this website and/or placing an order, you are subject to the following Terms and Conditions.
1.1 In accepting of the Terms and Conditions of Little Purple Giraffe, you are accepting that we may revise these terms and conditions at any time, without any given notice, by updating this page. You should check this page from time to time to review the then current terms and conditions, for any further updates and changes. These Terms and Conditions are effective from 16th August 2013.
2.1 When ordering online you must place the order through our secure online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. This is your responsibility and we cannot take any responsibility for mis-placed orders.
2.2 We may refuse to accept an order:
(a) where products are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
3.1 Although we endeavour to keep all prices and information within the website up to date and accurate at all times, on occasion suppliers will make changes without prior warning, for which we reserve the right to make pricing alterations and changes to information displayed at short notice.
3.2 Prior to receipt a product(s), if a pricing error occurs through the website or by quotation upon enquiry or point of ordering, we will endeavour to maintain the price for you, but in circumstances where this is not possible we reserve the right to inform you of this error, and if you wish to proceed, make the necessary amendments prior to processing your order.
3.3 Shipping and delivery charges are required to proceed with an order. The rates are set out in the checkout page and in addition are clearly displayed in our FAQ’s page. It is your responsibility to ensure you select the correct shipping and delivery cost. Failure to do so will delay the shipment of the product until we contact you and amend the shipping cost.
4. Cancellation and returns policy
4.1 If you wish to cancel your order:
(a) you can notify us via the Contact form or via our e-mail address – firstname.lastname@example.org before we have dispatched the product(s) or before an order has been made up.
(b) where the product(s) has already been dispatched to you, by returning the product to us in accordance with clause 4.2 below. The cost to safely and securely return any unwanted items lies solely with you, the customer.
4.2 Any goods for return must be notified to us in writing via the 2 ways mentioned in clause 4.1 (a) within 7 working days commencing from the day after receipt. We reserve the right to refuse any non-faulty goods returned outside of the 7 day period without notice.
Please return products to the following address:
Little Purple Giraffe
22 Main Street
4.3 The rights to return the product(s) to us as referred to in clause 4.2 will not apply in the event that;
a) the product has been used
b) the product has washed
c) the product is not returned to us in the same condition as you received the product.
d) the product has been made up to individual requirements and/or on a special order basis.
5. Use of Images
5.1 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including our product photographs) are owned by us. For the purposes of these terms and conditions, any use of extracts from this website for any purpose is prohibited.
5.2 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior permission.
5.3 For any images that are not ours (e.g images taken from other websites or photographs of our products in use), permission is sought for their use, especially where there is an image of a baby/child. We will never use an image of a baby/child on our website without first seeking and receiving approval from the parents. Currently, permission is being sought for the use of 2 images from www.GoodWP.com.
6. Website access
6.1 While we endeavour to ensure that this website is available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Also, we use a web-building service which is provided by Moonfruit. We cannot accept any responsibility if the website fails due to a technical error on their part.
6.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
7. Quality of our products
7.1 At Little Purple Giraffe, we aim to provide you with products that are of the highest possible quality. We want you, the customer, to be 100% happy with the product(s) you have purchased. However, all of our products are handmade and each product is therefore unique. For this reason, there may be slight variations in each product from the image on the website (e.g. the design of the product, the stitching used, the size, number and colour of the ribbons used or the size of the product). We reserve the right to change any small aspects of your order (such as aforementioned) without prior warning or notification.
7.2 A lot of our materials are designer fabrics, created by well-known fabric designers. These include Robert Kaufman, Riley Blake, Timeless Treasures and Shannon Fabrics.